FAQ
1. Q: Are you a factory or trading company?
A: Benky is an injection mold factory in Shenzhen of China, welcome to visit us.
2. Q: How can I get the quotation?
A: We will submit the quotation in 24 hours if getting detailed information during working days. In order to quote for you earlier, please provide us the following information together with your inquiry. 1) 3D Step of Files and 2D Drawings 2) Material requirement 3) Surface treatment 4) Quantity (per order/per month/annual) 5) Any special demands or requirements, such as packing, labels,delivery,etc.
3. Q: What are the main oversea markets?
A: Currently our regular oversea customers are from the US, the UK, Italy, Germany, France and India etc.
4. Q: How you do the quality control?
1). Materials inspection by IQC;
2). The first sample inspected by QC, QC will do over check as per the parameters list and critical dimensions requested by customers, to decide if it can go ahead for production;
3). During processing, our IPQC will check the injection molded parts every 2 hours, ensure no any rejects;
4). FQC will check the products before sending to the warehouse;
5). 100% inspected by OQC before shipping out.
5. Q: What should we do if we receive defective products?
A: If receive defective product, please send us the photos, we will feedback to our engineers and QC departments and solve the problems ASAP.
6. Q: How to pack the products?
A:And as to products, we will pack into standard export cartons or as per customer’s request to pack.
Our services cover all industries and reach all parts of the world.
